Shipping policy

Shipping & Delivery

We aim to process and dispatch all orders as quickly as possible. We currently deliver to UK addresses only.

Delivery times provided at checkout are estimates only and are not guaranteed. Once an order has been dispatched, UNTOLD BMX is not responsible for delays caused by couriers or circumstances outside our control.

UK delivery charges

• Royal Mail Tracked 48 – £8 (including VAT). For smaller and lighter items such as grips, chains, pedals and forks.
• DPD – £12 (including VAT). For larger or heavier items such as bars, wheels, tyres, rims and frames. Wheels may fall within Royal Mail’s size limits but can exceed its 2kg weight limit, in which case they will be sent via DPD.
• Complete bikes are sent via DPD. Bikes over £200 qualify for free delivery; bikes under £200 are charged at the standard DPD rate of £12.
• Free UK delivery on all orders over £200.

The final shipping charge will always be shown at checkout before you complete your purchase.

Please ensure that your shipping address and order details are correct before placing your order, as we may not be able to make changes once an order has been submitted.

Missing, Faulty or Damaged Items

If an item arrives missing, faulty or damaged, please contact us within 2 days of delivery at support@untoldbmx.co.uk, including your order number, details of the issue and photos where applicable.

Please do not return any item before contacting us. Where required, we will arrange a Return Merchandise Authorisation (RMA) with the relevant distributor or supplier and guide you through the return process.

If you have any other questions regarding shipping, delivery or returns, please contact us at support@untoldbmx.co.uk.